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"At American Industrial Inc.,
your electronic |
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Customer Benefits
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Ask us how we can cut your downtime and how we have saved many of our customers between 40% and 50% of their electronic repair costs. Here's how we work We have state-of-the art laboratories where we serve our customers with reliable repairs at affordable prices. Our technicians are committed to quality reasonably priced repair services - if they cannot give you a quality repair, we send it back to you. Cost Effectiveness - Thorough Repairs, Upgrades and More! By providing a thorough repair we afford your operations more up time and less downtime, less cycling of your repairable items and upgraded components where possible. For example, we will replace old, worn capacitors with a higher grade capacitor in order to double the repair life. We also provide free technical support (during warranty period), faster turnaround time, a free actual evaluation and honest, quick responses which will save you both time and money. Free Evaluation - Actual evaluation We actually tear down every unit. This evaluation process is free up to 4 hours per unit. If there are no problems found with your unit, we only charge a test fee. We notify you immediately if there are no problems found with the unit or if it is unrepairable. This type of evaluation confirms your quoted price. AND no return goods authorizations are required which means less up front work for you.
Fast turnaround time - benchmark of the industry Once you approve a repair quote, we can deliver that repair to you quickly, usually within 1 day to 2 weeks. We can do this because we spend time up front to diagnose your unit so when we receive your approval to repair that item, we already know what parts are necessary for the repair. In most cases it takes the customer longer to approve a repair than it takes us to perform it. We are the industry benchmark in our ability to deliver promptly. Warranty - factory or better - Lowest return rate in the industrial electronics industry We warranty all our repairs. We have the lowest warranty return rate in the industrial electronics industry. Responsive Customer Service - Warm, friendly, honest and professional Our friendly customer service team has been chosen for their professionalism and their ability to take care of all your repair service needs! Our service team knows how to respond to your questions - we have many years of experience in taking care of our valued customers. We're looking for customers, not orders and we know that only honest business relationships are lasting. We motivate and reward our team members with quarterly profit sharing for a job well done. Repair
Reports We provide repair reports on every repair. This report validates our warranty policy by noting exactly what parts we replaced, what problems were found and how we repaired and tested your units. This also provides you with a historical record of repairs on every unit. Additionally, we offer free technical support on items repaired during their warranty period. Emergency Service Available Need an emergency delivery? We offer 24 hour to one week delivery depending on the nature of the repair and parts availability. There is an additional charge for priority handling on all items. A customer service representative is available 24 hours a day, 7 days a week. For Emergency Service, dial (800) 824-2234, listen for the emergency service prompt, or you may dial our emergency pager at (586) 870-7163. Labels on all units - for your protection and documentation. We label all units sent back to you. This protects you and provides accurate, complete documentation and tracking of all the activity associated with each unit we process for repair. Every unit is Barcoded
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